Welcome to Smart Butchers! This Partner Policy outlines the terms and conditions for butchers, suppliers, and business partners using our platform. By joining Smart Butchers, you agree to these policies, ensuring a transparent, fair, and high-quality experience for both partners and customers.
1. Partner Eligibility & Registration
a) Who Can Become a Partner?
Licensed butchers, meat suppliers, and specialty meat providers.
Businesses that meet all local health and safety regulations.
Partners willing to provide fresh, high-quality meat and excellent customer service.
b) Registration Process
Partners must submit business details, including licenses, certifications, and payment information.
Smart Butchers reviews applications and reserves the right to approve or reject a partner.
Once approved, partners gain access to the Smart Butchers seller portal to manage products, pricing, and orders.
2. Responsibilities of Partners
a) Product Quality & Compliance
All meat must be fresh, high-quality, and meet food safety standards.
Partners must accurately describe products, including weight, cut type, and packaging details.
Failure to comply with food hygiene and safety laws may result in account suspension or termination.
b) Order Fulfillment & Customer Service
Partners must accept, prepare, and fulfill orders on time.
Missed or late orders without valid reasons may result in penalties or removal from the platform.
Partners must respond to customer inquiries professionally and handle complaints efficiently.
c) Pricing & Payments
Partners set their own prices but must ensure fair and competitive pricing.
Smart Butchers deducts a 10% commission per order before transferring payments to partners.
Payouts are made weekly/monthly to the partner’s registered bank account.
3. Use of Smart Butchers POS System
Partners may opt to use the Smart Butchers POS system to manage orders.
The POS system includes order tracking, notifications, and receipt printing.
Partners can choose between a one-time purchase, subscription, or lease-to-own model.
4. Marketing & Promotions
Partners can participate in featured listings and promotional campaigns for increased visibility.
Smart Butchers may promote partner businesses on social media, newsletters, and advertisements.
Discounts, loyalty programs, and special offers may be coordinated between partners and Smart Butchers.
5. Prohibited Activities
Partners must not engage in the following:
❌ Selling expired, spoiled, or non-compliant products.
❌ Misleading pricing or false advertising.
❌ Using customer data for external marketing without consent.
❌ Cancelling or delaying multiple orders without valid reasons.
Failure to comply may lead to warnings, penalties, suspension, or removal from the platform.
Support
If you have any further questions or require any kind of additional support, please contact us on the below details: