Effective Date: 21.02.25
At Smart Butchers, we respect and prioritize the privacy and security of our delivery riders. This Rider Privacy Policy explains how we collect, use, and protect your personal information when you work with us as a rider. By using the Smart Butchers Rider App and services, you agree to this policy.
1. Information We Collect
We collect the following information when you register and use the Smart Butchers Rider App:
a) Personal Information
Full name
Email address
Phone number
Profile picture
Bank/payment details
b) Identification & Verification Data
Government-issued ID (e.g., driver’s license, passport)
Proof of vehicle registration and insurance (if applicable)
c) Location & Device Data
Real-time GPS location (to track and assign deliveries)
Device information (mobile model, IP address, operating system)
d) Transaction & Usage Data
Delivery history, order details, and earnings
Customer ratings and feedback
2. How We Use Your Information
We use your information for the following purposes:
✅ Assigning Deliveries – Matching you with the nearest available orders
✅ Navigation & Tracking – Providing optimized routes for fast deliveries
✅ Processing Payments – Ensuring timely payouts for completed deliveries
✅ Security & Fraud Prevention – Verifying rider identities and preventing misuse
✅ Customer Support – Assisting with delivery issues and complaints
✅ Performance Monitoring – Evaluating rider efficiency, ratings, and compliance
3. Location Tracking & Why We Need It
???? Real-time GPS tracking allows Smart Butchers to:
Assign nearby orders to riders
Provide delivery updates to customers and butchers
Ensure rider safety and fraud prevention
???? You can disable location tracking in your device settings, but this may affect your ability to receive delivery requests.
4. Data Sharing & Third-Party Services
We do not sell or share your personal data except when necessary for:
Payment processing (e.g., Stripe, PayPal, or bank transfers)
Navigation services (e.g., Google Maps for route guidance)
Legal compliance (if required by law enforcement)
5. Data Protection & Security
We take strict measures to protect your personal information:
???? Encryption of sensitive data (e.g., payment details)
???? Secure cloud storage with limited access
???? Two-factor authentication (2FA) for login security
Only authorized personnel can access your personal information.
6. Data Retention
We keep your information only as long as necessary to:
Process payments
Comply with legal and tax requirements
Resolve disputes
Once your account is deactivated, we delete or anonymize your data, unless required by law.
7. Your Rights & Choices
As a Smart Butchers rider, you have the right to:
✔ Access, update, or delete your data
✔ Request a copy of your personal information
✔ Withdraw consent for data processing
✔ Opt-out of marketing communications
To exercise these rights, contact [Insert Contact Email].
8. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance the rider experience, including:
???? App performance tracking
???? Order assignment efficiency
???? Fraud detection & security
You can manage or disable cookies in your device settings.
9. Changes to This Policy
We may update this Rider Privacy Policy as needed. We will notify riders of any significant changes.